Calibre Group is the motor industry’s leading provider of specialist Interim Cover services with our original core service being BUSINESS MANAGER COVER.
Established in 2005 we have been supporting retailers for short and medium term contracts when their own specialist staff are absent for any reason with the most popular requests to cover holidays, sick leave, leaving/resignation, VIP events, maternity/paternity leave and feasibility studies.
Professional, award winning FCA qualified F&I Professionals are parachuted seamlessly into your business to cover absences, protect your income and keep you compliant. Our team are chosen for their ability to fit into any environment and hit the ground running on Day 1.
With legislation changing and growing by the day, maintaining compliance has become one of the most important aspects of our role. Ensuring that your customers receive exemplary service during absences remains one of the cornerstones of our time with you.
Any brand, any location, any time at the click of a button.
We help Aftersales Departments address the problem of absent Service Advisors during holidays, sickness or other reason – meaning your department can be fully staffed all year round. Key areas of support include EVHC follow ups, pre- and half-time calls, booking-in customers, organising courtesy cars and answering the phone!
Our nationwide pool of professional and experienced service advisors have flexible schedules and are ready to make life easier for your staff – reducing pressure, delivering exceptional customer service and ensuring the smooth running of your Aftersales Department.
SALES & SERVICE ADMINISTRATOR COVER
Quality administrators are often the unsung heroes of the dealership. Our team provide much needed and essential support in this important area, ensuring all aspects are dealt with professionally and efficiently.
Supporting your Sales and Service colleagues allows you to maintain high levels of customer service and reduces pressure on the teams we serve, especially during busy periods of absences.